Refund and Returns Policy for Zapeotis.xyz

At Zapeotis.xyz, we want you to be completely satisfied with your purchase of outdoor gear. If you are not fully happy with your order, our Refund and Returns Policy outlines how to return products and request a refund. Please read the policy below.

1. Eligibility for Returns

  • Return Period: You can return products within 30 days of receiving your order.
  • Condition Requirements: Products must be unused, in original packaging, and in resalable condition to be eligible for a return.

2. Return Process

  • Initiate a Return: To start the return process, please contact us at info@zapeotis.xyz or call (302) 644-2133. We will provide you with detailed return instructions and, if applicable, a prepaid return shipping label.
  • Return Shipping Fees: Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
  • Return Authorization: All returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process

  • Refund Approval: Once we receive and inspect the returned item, we will notify you of the refund approval status.
  • Refund Method: Approved refunds will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after approval. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of receiving the item to request an exchange.
  • Exchange Process: We will provide you with return instructions for the defective item and arrange to ship a replacement.

5. Non-Refundable Items

  • Certain items are non-returnable, including:
    • Final sale products.
    • Products that have been used, opened, or do not meet the condition requirements for return.

6. Contact Information

For assistance with returns or any questions about our policy, please contact us:

Thank you for shopping with Zapeotis.xyz! We are committed to ensuring a smooth and hassle-free returns experience for you.